We process orders 9am-5pm (CST) Monday-Friday
Brotique offers free worldwide express delivery for orders over $75 and deliveries are completed within 3-5 business days on average. You can see the delivery timeframes below.
Please allow 24 hours for your order to be processed and shipped. Orders are shipped via UPS, DHL or Regular Post depending on destination country and package weight. You will receive a shipment notification email with tracking once your order is shipped.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Brotique does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
WHERE DO WE SHIP?
The United States, Canada, Mexico
Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Spain, Switzerland, the Netherlands, The United Kingdom,
Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Finland, Gibraltar, Hungary, Iceland, Kosovo, Latvia, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Serbia, Sweden, Ukraine
Bahrain, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, the United Arab Emirates
Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Panama, Philippines, Singapore, South Africa, South Korea, Thailand
Please see below for estimated delivery timeframes.
REGION 1: 1-3 Business Days
REGION 2: 1-3 Business Days
REGION 3: 1-3 Business Days
REGION 4: 2-5 Business Days
REGION 5: 2-5 Business Days
*RUSSIA: 3-4 Weeks
NOTE: Your order may come in multiple packages to ensure the fastest delivery times.
CUSTOMS, DUTIES & TAXES
Normally, Brotique customers do not need to pay any customs fees or taxes. However, there may be some exceptions. In such cases, all applicable customs and import duties, fees or taxes are the responsibility of the customer.
NOTE: Please note that Brotique cannot be held responsible for delays due to holidays or bad weather conditions.
If your package is lost during transit, we will offer a reship. There are absolutely no refunds on lost packages.
If you have any further questions regarding shipping, please contact us through email@example.com.